Paytm CEO involves rescue of raging Google Pay customers; makes excellent gross sales pitch [details]
It isn’t daily that the CEO of a multi-billion-dollar firm takes day out to deal with the issues of a buyer, not to mention one who has been related to a rival model. However Vijay Shekhar Sharma, CEO of Paytm, reached out to some Google Pay customers and supplied them an answer to their issues – one which Google would not be completely happy about.
Sharma is kind of lively on social media, attending to Paytm customers issues in some events. However on Monday, he considered listening to the issues of rival Google Pay customers and supplied them an answer to their issues – “transfer to Paytm.”
Paytm boss responds to Google Pay customers
A Google Pay person had posted a question on Twitter, in search of details about one explicit error message on the cell funds app.
“People who use Gpay. What is error XV. I can’t find it online,” tweeted one person. Minutes later, Sharma responded: Pls strive @Paytm and you will not submit such assist requests. Sure! You may pay immediately from checking account and NO KYC. Bonus: CEO degree buyer assist.”
In the identical thread, one person spoke his thoughts, one thing customers may need behind their head. “Is this CEO level customer support available for blue tick handles only? Or my kind of genuinely verified people (just non-verified on Twitter) can also avail such offer?” Sharma did not depart the non-verified Twitter person hanging and guaranteed him, saying “Absolutely! Why not.”
To reaffirm his assist to all customers, no matter their Twitter deal with verification standing, Sharma responded to a different Google Pay person, who stated he was somewhat completely happy utilizing the Paytm app. Taking this vote of confidence under consideration, Sharma tweeted to his followers to “Move to Paytm – the best Payment App of India! Unless you want to see “Higher luck subsequent time” for your payments in moment of truth.”
This degree of engagement by a CEO has gained many hearts and appears like many new prospects too.